At Eliya Crafts, we take pride in the quality of our products and aim for your complete satisfaction. If you are not fully happy with your purchase, please review our return and refund guidelines below.
1. Eligibility for Return
You may request a return if:
- The item received is damaged, defective, or not as described.
- The request is made within 1-3 days of receiving the item.
- The product is unused and in its original condition and packaging.
2. How to Request a Return
To initiate a return, email us at [email protected] with your order number, a description of the issue, and photos if applicable. Our team will review your request and guide you through the process.
3. Refund Process
Once the returned item is received and inspected, we will process your refund.
4. Non-Returnable Items
Items that show signs of use, physical damage caused after delivery, or returns requested beyond 3 days of receipt will not be accepted.
5. Delivery Issues
If you do not receive your order or if there’s a delivery error, please contact us immediately at [email protected]. We will investigate and resolve the issue promptly.